1. INTRODUCTION AND ACCEPTANCE
1.1 Company Information
These Terms and Conditions (“Terms”) govern your use of services provided by Ski Cheap Pty Ltd, ABN [Company Number], a company registered in New South Wales, Australia (“Ski Cheap”, “we”, “us”, or “our”). Our registered office is located at [Address], Sydney, NSW, Australia.
1.2 Acceptance of Terms
By booking any services with Ski Cheap, accessing our website, or using our services, you (“Customer”, “you”, or “your”) agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
1.3 Modifications
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any modifications constitutes acceptance of the updated Terms.
2. SERVICES PROVIDED
2.1 Scope of Services
Ski Cheap provides the following services:
- Ski and snowboard holiday packages
- Equipment rental (skis, snowboards, boots, helmets, accessories)
- Accommodation bookings
- Lift pass arrangements
- Airport transfers
- Ski lessons and instruction bookings
- Travel insurance assistance
2.2 Third-Party Services
Many services are provided by independent third-party suppliers including airlines, hotels, ski resorts, equipment manufacturers, and transport companies. These suppliers have their own terms and conditions which form part of your contract with us.
3. BOOKING AND PAYMENT
3.1 Booking Process
- All bookings must be made by persons 18 years or older
- A deposit is required to secure your booking
- Full payment is due 60 days before departure for packages, or at time of booking for equipment rental
- All prices are in Australian Dollars (AUD) unless otherwise stated
3.2 Payment Methods
We accept the following payment methods:
- Credit cards (Visa, Mastercard, American Express)
- Bank transfer
- PayPal
- Afterpay (subject to terms)
3.3 Price Changes
Prices are subject to change until full payment is received. We reserve the right to adjust prices due to:
- Currency fluctuations
- Fuel surcharges
- Government taxes or fees
- Supplier price increases
4. CANCELLATION AND REFUNDS
4.1 Customer Cancellations
Cancellation charges apply as follows:
- More than 90 days before departure: Loss of deposit only
- 61-90 days before departure: 25% of total cost
- 31-60 days before departure: 50% of total cost
- 8-30 days before departure: 75% of total cost
- 7 days or less before departure: 100% of total cost (no refund)
4.2 Our Cancellations
We may cancel your booking due to:
- Insufficient bookings to operate the trip
- Force majeure events (see Section 9)
- Safety concerns
- Supplier cancellations
In such cases, we will provide a full refund or alternative arrangements.
4.3 No-Show Policy
Failure to arrive for your booking without prior cancellation will result in 100% cancellation charges with no refund.
5. TRAVEL INSURANCE
5.1 Insurance Requirement
Travel insurance is mandatory for all bookings. You must have comprehensive travel insurance that covers:
- Trip cancellation and interruption
- Medical expenses and emergency evacuation
- Winter sports activities (skiing/snowboarding)
- Equipment loss or damage
- Personal liability
5.2 Insurance Verification
You must provide proof of insurance before departure. We reserve the right to refuse services if adequate insurance is not provided.
6. EQUIPMENT RENTAL
6.1 Equipment Condition
All equipment is professionally maintained and inspected. You are responsible for:
- Reporting any equipment defects immediately
- Using equipment safely and as intended
- Returning equipment in the same condition (normal wear accepted)
6.2 Damage and Loss
You are liable for:
- Damage: Repair costs or replacement value
- Loss or theft: Full replacement cost
- Late return: Additional daily rental charges
6.3 Equipment Safety
- All equipment must be used by qualified persons only
- Helmets are strongly recommended and may be mandatory at some resorts
- Equipment must not be modified or tampered with
7. HEALTH AND SAFETY
7.1 Fitness Requirements
Skiing and snowboarding are physically demanding activities. You must:
- Be in adequate physical condition
- Disclose any medical conditions that may affect participation
- Follow all safety instructions and resort rules
- Ski/snowboard within your ability level
7.2 Risk Acknowledgment
You acknowledge that winter sports involve inherent risks including:
- Serious injury or death
- Collisions with other skiers, objects, or terrain
- Avalanche and weather-related dangers
- Equipment failure
7.3 Age Restrictions
- Children under 18 must have parental consent
- Children under 12 must be accompanied by an adult
- Minimum age restrictions may apply for certain activities
8. LIABILITY AND INDEMNIFICATION
8.1 Limitation of Liability
To the maximum extent permitted by law:
- Our liability is limited to the cost of services booked
- We are not liable for indirect, consequential, or punitive damages
- We are not liable for acts or omissions of third-party suppliers
- We are not liable for personal injury, death, or property damage arising from winter sports activities
8.2 Customer Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:
- Your breach of these Terms
- Your negligent or unlawful conduct
- Your participation in winter sports activities
- Any damage you cause to equipment or property
8.3 Consumer Law
Nothing in these Terms excludes or limits rights under Australian Consumer Law where such exclusion or limitation would be unlawful.
9. FORCE MAJEURE
9.1 Force Majeure Events
We are not liable for failure to perform due to circumstances beyond our reasonable control, including:
- Natural disasters, severe weather, or avalanches
- Pandemic, epidemic, or government health restrictions
- War, terrorism, or civil unrest
- Government actions or travel restrictions
- Supplier insolvency or bankruptcy
- Infrastructure failures (airports, roads, lifts)
9.2 Remedies
In force majeure situations, we will:
- Provide alternative arrangements where possible
- Offer credit for future bookings
- Refund payments where legally required
10. PERSONAL DATA AND PRIVACY
10.1 Data Collection
We collect personal information necessary to provide our services, including:
- Contact details and identification
- Payment information
- Health and medical information (where relevant)
- Travel preferences and history
10.2 Data Use
Your personal data is used to:
- Process bookings and payments
- Provide customer service
- Ensure safety and security
- Comply with legal requirements
- Send marketing communications (with consent)
10.3 Data Protection
We protect your personal data in accordance with Australian Privacy Laws and our Privacy Policy, available on our website.
11. COMPLAINTS AND DISPUTES
11.1 Complaint Process
If you have a complaint:
- Contact us immediately at [email] or [phone]
- Provide details in writing within 30 days of the incident
- We will investigate and respond within 14 business days
11.2 Dispute Resolution
- Disputes will first be addressed through good faith negotiation
- Unresolved disputes may be referred to mediation
- Legal proceedings must be commenced within 2 years of the incident
11.3 Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any legal proceedings must be brought in the courts of New South Wales.
12. GENERAL PROVISIONS
12.1 Entire Agreement
These Terms, together with our Privacy Policy and any booking confirmations, constitute the entire agreement between you and Ski Cheap.
12.2 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
12.3 Assignment
You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations to any affiliate or successor company.
12.4 Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
13. CONTACT INFORMATION
Ski Cheap
71-79 Nicholson St,
Orbost VIC 3888
Australia
Phone 1800 357 911