For Ski Cheap:
1. Introduction
At Ski Cheap, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our services.
2. Information We Collect
Personal Information
We may collect the following types of personal information:
Account Information:
- Name, email address, phone number
- Billing and shipping addresses
- Payment information (processed securely through third-party payment processors)
- Date of birth and age verification
Booking and Rental Information:
- Ski equipment preferences and sizes
- Rental dates and locations
- Lift ticket purchases and ski resort preferences
- Travel itineraries and accommodation bookings
Profile Information:
- Skiing experience level and preferences
- Emergency contact information
- Dietary restrictions or accessibility needs
- Marketing preferences
Automatically Collected Information
Technical Information:
- IP address, browser type, and operating system
- Device identifiers and mobile device information
- Website usage data and clickstream information
- Location data (with your consent)
Cookies and Tracking Technologies:
- We use cookies, web beacons, and similar technologies to enhance your experience
- Analytics data to improve our services
- Advertising cookies for personalized marketing
3. How We Use Your Information
We use your information for the following purposes:
Service Delivery:
- Process bookings, rentals, and purchases
- Provide customer support and respond to inquiries
- Send booking confirmations and service updates
- Manage your account and preferences
Business Operations:
- Improve our website, mobile app, and services
- Conduct analytics and market research
- Prevent fraud and ensure security
- Comply with legal obligations
Marketing and Communications:
- Send promotional offers and skiing deals
- Provide personalized recommendations
- Share skiing tips, weather updates, and resort information
- Conduct surveys and gather feedback
4. Information Sharing and Disclosure
We may share your information with:
Service Partners:
- Ski resorts and equipment rental partners
- Accommodation and travel booking partners
- Payment processors and financial institutions
- Shipping and logistics providers
Business Partners:
- Marketing and advertising partners (with your consent)
- Analytics and technology service providers
- Customer service and support vendors
Legal Requirements:
- When required by law or legal process
- To protect our rights, property, or safety
- To prevent fraud or illegal activities
- In connection with business transactions (mergers, acquisitions)
We do not sell your personal information to third parties for their marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Secure payment processing through PCI DSS compliant providers
- Regular security audits and vulnerability assessments
- Access controls and employee training on data protection
- Incident response procedures for data breaches
6. Your Rights and Choices
Depending on your location, you may have the following rights:
Access and Portability:
- Request access to your personal information
- Receive a copy of your data in a portable format
Correction and Deletion:
- Correct inaccurate or incomplete information
- Request deletion of your personal information
Marketing Preferences:
- Opt-out of marketing communications
- Manage cookie preferences
- Control personalized advertising
Account Management:
- Update your profile and preferences
- Close your account (subject to legal retention requirements)
To exercise these rights, contact us at [privacy@skicheap.com].
7. International Data Transfers
If you are located outside our primary jurisdiction, your information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place for such transfers, including:
- Standard contractual clauses
- Adequacy decisions by relevant authorities
- Other lawful transfer mechanisms
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records
Generally, we retain account information for the duration of your account plus 7 years after closure, and transaction records for 7 years after the transaction date.
9. Children’s Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. For users between 13-18, we require parental consent for certain activities and limit data collection to what is necessary for service provision.
10. Third-Party Links and Services
Our website and app may contain links to third-party websites, social media platforms, and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices in our app
Your continued use of our services after such updates constitutes acceptance of the revised policy.
Other Jurisdictions: We comply with applicable local privacy laws where we operate.
13. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Ski Cheap Privacy Team
Contact Us: via Contact Page
Phone: 1800 357 911
Address: 71-79 Nicholson St,
Orbost VIC 3888
Australia
We will respond to your inquiry within 30 days of receipt.